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Course Title | Day(s) | Participants |
Attitudinal and Mindset
improvement |
1 | All staff |
Communication Skills | 2 | Customer Service staff, secretaries, front
desk, team leaders, supervisors, managers |
Digital Marketing | 3 | Sales and marketing team |
Managing the manager | 3 | Secretaries, Personal assistances, executive
assistants, HR team |
Training of Trainer (ToT) | 3 | Team leaders, supervisors, managers |
Self Awareness and Corporate Imaging | 2 | Customer service staff, secretaries, front desk attendants, team leaders, supervisors,
managers |
Reception/Secretarial Skills | 3 | Receptionists, secretaries, front desk staff |
Business Writing Skills | 3 | Personal Assistants, Secretaries, Team
leaders, Supervisors, managers |
Conflict
Management/resolution |
2 | Team leaders, supervisors, managers |
Effective Delegation | 2 | Team leaders, supervisors, managers |
Negotiation Skills | 2 | Team leaders, supervisors, managers, |
Time Management | 2 | All staff |
People Managing and
leadership |
3 | Team leaders, supervisors, managers |
Training Needs Assessment | 2 | Team leaders, supervisors, managers |
Change Management | 3 | Team leaders, supervisors, managers |
Customer Care/relation | 2 | All staff |
Interpersonal Skills | 2 | All staff |
Presentation Skills | 2 | Team leaders, supervisors, managers |
Supervisory Management | 3 | Team leaders, supervisors, Managers |
Manpower Planning | 5 | Management |
Emotional Intelligence | 3 | All staff |